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Return & Refund Policy – Weoliv

At Weoliv, we are committed to delivering high-quality, reliable nutrition. To ensure fairness and transparency, please review our return and refund guidelines below.

Damaged or Tampered Shipments

If your order arrives with:

  • Broken seal or tampered packaging
  • Damaged outer box

Do not accept the delivery.

👉 Please:

Once the shipment is returned to us and verified, we will initiate a replacement promptly.

Reporting a Damaged Delivery

If you have accepted a damaged package, you must notify us within 24 hours of delivery.

Please share:

  • Unboxing video
  • Images of outer packaging (inside & outside)
  • Images of the damaged product

📩 Send all details to: marketing@weoliv.com

Claims raised after 24 hours may not be eligible.

Mandatory Unboxing Video

To ensure a fair claims process, an unboxing video is required for all damage or incorrect product claims.

This helps us:

  • Verify the issue accurately
  • Process your request faster

Inspection & Replacement

  • Claims are reviewed after verification of submitted proof
  • If approved, the product will be picked up within 5 working days
  • A replacement product will be dispatched within 7 days after pickup

👉 We currently offer replacements only (no refunds) for damaged or incorrect products.

Order Cancellation

Once approved:

  • Refunds are processed within 7 working days

Orders already shipped cannot be cancelled.

Cash on Delivery (COD) Fee

For COD orders:

  • A ₹99 convenience fee is charged at checkout

Please note:

  • This fee is non-refundable
  • Applicable even if the order is cancelled, returned, or replaced

Refund Eligibility

Refunds are considered only under the following conditions:

  • The product received is damaged in transit
  • The product has a manufacturing defect
  • Incorrect product delivered

All claims must be:

  • Reported within 24 hours
  • Supported with valid photo/video proof

👉 Refunds are processed only if:

  • Product is unused
  • Packaging is sealed and intact
  • Claim is approved after inspection

Non-Returnable Conditions

Returns will not be accepted if:

  • Product has been used
  • Seal is broken
  • Serial number is tampered

If a return is deemed ineligible, the product will be shipped back to you.

Refund Processing

  • Prepaid Orders: Refunded to original payment method within 7 working days
  • COD Orders: Refunded to bank account within 14 working days after approval

Shipping & Delivery Support

We partner with reliable logistics providers to ensure smooth delivery.
In case of delays due to unforeseen circumstances, our team will keep you informed.

Need Help?

For any queries or support:

📧 Email: marketing@weoliv.com

Our Commitment

At Weoliv, we stand for quality, transparency, and accountability — ensuring every product you receive meets our highest standards.

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