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Privacy Policy – Weoliv

At Weoliv, your trust matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, products, and services (“Services”).

Our store is powered by Shopify, enabling us to deliver a secure and seamless shopping experience.

By using our Services, you agree to the practices described in this Privacy Policy.

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Information We Collect

We collect personal information to provide a better, safer, and more personalized experience.

1. Information You Provide

• Name, phone number, and email address
• Billing and shipping address
• Account details (username, password, preferences)
• Payment details (processed securely via payment gateways)
• Customer support queries and communications

2. Automatically Collected Information

• Device and browser details
• IP address and network data
• Website usage and interaction behavior
• Cookies and similar tracking technologies

3. Transaction Information

• Products viewed, added to cart, or purchased
• Order history, returns, exchanges, or cancellations

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How We Use Your Information

We use your data to deliver a seamless and personalized experience:

Order Fulfillment & Services

• Process payments and deliver orders
• Manage your account and preferences
• Enable returns, exchanges, and support

Personalization & Improvements

• Recommend relevant products
• Improve website functionality and user experience

Marketing & Communication

• Send updates, offers, and promotional messages
• Show relevant ads based on your activity

Security & Fraud Prevention

• Protect your account and transactions
• Detect and prevent unauthorized activity

Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and enforce policies

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Sharing of Information

We may share your information only when necessary:

• With Shopify and trusted service providers (payments, logistics, analytics)
• With marketing and business partners for advertising purposes
• When required by law or to protect our rights
• During business transfers (e.g., mergers or restructuring)

All partners are expected to handle your data responsibly.

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Shopify Integration

Our Services are hosted on Shopify. Your data may be processed by Shopify and its partners to ensure secure transactions and improved performance.

To learn more, please refer to Shopify’s Privacy Policy.

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Third-Party Links

Our website may include links to external platforms. We are not responsible for their privacy practices, and we recommend reviewing their policies before sharing your information.

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Children’s Privacy

Weoliv does not knowingly collect personal data from individuals under the age of 16. If such data is identified, we will take steps to delete it promptly.

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Data Security & Retention

We use industry-standard measures to protect your data. However, no system is completely secure.

We retain your information only as long as necessary to:

• Provide our Services
• Meet legal requirements
• Resolve disputes and enforce agreements

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Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Receive a copy of your data (data portability)
• Opt out of marketing communications

To exercise these rights, contact us using the details below.

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Communication Preferences

You can unsubscribe from marketing emails anytime using the link provided in our emails.
Note: Transactional messages (order updates, account notifications) will still be sent.

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International Data Transfers

Your information may be processed outside your country. We ensure appropriate safeguards are in place to protect your data during such transfers.

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Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page along with the revised “Last Updated” date.

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Contact Us

For any questions or requests related to your privacy:

Email: marketing@weoliv.com
Address: Agra, Uttar Pradesh, India

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Our Commitment

At Weoliv, we go beyond compliance, we protect your data with the same care and integrity as our formulations.